Shipping policy

At Sawmaa, we believe shipping should be simple and transparent. This policy explains how orders are processed, shipped, and delivered to our customers in Italy and Canada.

SERVICE AREA

Sawmaa currently ships to Italy and Canada.

ORDER HANDLING AND PROCESSING

Orders placed before 17:00 (CET) are processed on the same business day. Orders placed after this time are processed on the next business day.

Orders are prepared and shipped within 1–3 business days (Monday to Friday). Once processing is complete, your order is handed over to one of our shipping partners.

DELIVERY TIMES

Orders are processed within 1–3 business days. Delivery to Italy and Canada takes an additional 4–9 business days.

Delivery times are estimates and may vary due to external factors such as weather conditions, peak season periods, or carrier delays.

SHIPPING PARTNERS

To ensure reliable delivery, Sawmaa works with a network of trusted carriers: Poste Italiane, BRT (Bartolini), GLS and DHL in Italy, and Canada Post, Purolator and UPS in Canada.

SHIPPING COSTS

All orders qualify for free standard shipping, with no minimum purchase required. If alternative shipping options are available, any applicable costs will be clearly displayed at checkout.

ORDER TRACKING

Once your order has shipped, you will receive a confirmation email containing your tracking number. You can track your shipment at any time via our Order Tracking page using the tracking details provided.

DELIVERY ISSUES

If your order is delayed, arrives damaged, or appears to have been lost in transit, please contact our support team as soon as possible. We will work with the carrier to resolve the issue and ensure a fair outcome.

NEED HELP?

For more information, visit our FAQ page. If you need further assistance, our support team is available to help with any shipping-related questions.

Physical address:  Via delle Ville Prima 34 55100 Lucca LU Italy

Contact form: Get in touch

Email: info@sawmaa.com

Business hours: Monday – Friday: 09:00 – 17:00 (Italian time)

Note: We aim to respond to all inquiries within 24 hours on business days.