Billing Terms & Conditions

1. Accepted Payment Methods

At Sawmaa, we offer a variety of secure payment options to ensure a convenient, hassle-free shopping experience for our customers in Italy and Canada. We accept the following payment methods:

- Credit and Debit Cards: Visa, Mastercard, American Express, Discover, Maestro, Diners Club, UnionPay
- Digital Wallets & Express Checkout: Apple Pay, Google Pay, PayPal, Shop Pay
- Installment Payments: Klarna

All transactions are processed securely through Shopify Payments or PayPal. Please note: All prices are shown in Euros (€) and already include applicable taxes. No additional charges will be collected upon delivery.

2. Payment Processing

- Payment must be made in full at the time of purchase.
- Orders are confirmed and shipped only after payment has been received and verified.
- If a payment is declined or fails, the order will be automatically canceled for security reasons.

3. Prices and Currency

- All prices on Sawmaa are shown in Euros (€).
- Prices are subject to change at any time without notice.
- The price displayed at checkout is the final price; no additional charges will be collected upon delivery.

4. Secure Transactions

- We use industry-standard SSL encryption and trusted international payment gateways to protect your information.
- Sawmaa does not store or have access to your full credit card details or other sensitive payment information on our servers.

5. Refunds and Chargebacks

- Refunds are processed in accordance with our [Return and Refund Policy](https://sawmaa.com/policies/refund-policy).
- Any unauthorized or fraudulent chargebacks will be formally disputed.
- If you experience any issues with your payment, please contact our support team first at info@sawmaa.com for direct assistance.

6. Fraud Prevention

  • Sawmaa reserves the right to review, suspend, or cancel any transaction suspected of fraudulent activity or unauthorized use.
    - For high-value transactions, we may occasionally request additional identity verification to ensure the security of our customers.

7. Contact

Physical address: Via delle Ville Prima 34 55100 Lucca LU Italy

Contact form: Get in touch

Email: info@sawmaa.com

Business hours: Monday – Friday: 09:00 – 17:00 (Italian time)

Note: We aim to respond to all inquiries within 24 hours on business days.

Shipping and Delivery

What are the shipping costs?
How long does delivery take?
What should I do if I haven’t received my order yet?
Which courier services are available?
Is there a way to track my shipment?

Orders and Payments

How do I know if my order has been confirmed?
Which payment methods do you accept?
Can I cancel my order?
I haven’t received my confirmation email. What should I do?

Returns and Refunds

Can I cancel my order?
I haven’t received my confirmation email. What should I do?
How can I return an item?

Contact

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