Billing Terms and Conditions
1. Accepted Payment Methods
At Sawmaa, we offer a variety of secure payment options to ensure a convenient, hassle-free shopping experience for our Italian and European customers. We accept the following payment methods:
- Credit and Debit Cards: Visa, Mastercard, American Express, Discover, Maestro, Diners Club, UnionPay
- Digital Wallets & Express Checkout: Apple Pay, Google Pay, PayPal, Shop Pay
- Pay in Instalments: Klarna
All transactions are processed securely through Shopify Payments or PayPal. Note: All prices are shown in Euros (€) and already include applicable taxes. No additional charges will be applied on delivery.
2. Payment Processing
- Payment must be completed in full at the time of purchase.
- Orders are confirmed and shipped only after payment has been received and verified.
- If a payment is declined or fails, the order will be automatically cancelled for security reasons.
3. Prices and Currency
- All prices on Sawmaa are shown in Euros (€).
- Prices may be subject to change at any time without notice.
- The price shown at checkout is the final price; no additional charges will be applied on delivery.
4. Secure Transactions
- We use industry-standard SSL encryption and trusted international payment gateways to protect your information.
- Sawmaa does not store or have access to your full credit card details or other sensitive payment information on our servers.
5. Refunds and Chargebacks
- Refunds are processed in accordance with our [Return and Refund Policy](https://sawmaa.com/policies/refund-policy).
- Any unauthorized or fraudulent chargebacks will be formally disputed.
- If you experience any payment issues, please contact our support team first at info@sawmaa.com for direct assistance.
6. Fraud Prevention
- Sawmaa reserves the right to review, suspend or cancel any transaction suspected of fraudulent activity or unauthorized use.
- For high-value transactions, we may occasionally request additional identity verification to ensure the security of our customers.
7. Contact
Physical address: Via delle Ville Prima 34 55100 Lucca LU Italia
Contact form: Get in touch
Email: info@sawmaa.com
Business hours: Monday: Monday – Friday: 09:00 – 17:00 (Italian time)
Note: We aim to respond to all enquiries within 24 hours on business days.
